Insights & Trends

Harnessing the power of AI: the future of marketing

October 2023

In the ever-evolving landscape of marketing, staying ahead of the curve is paramount. Yesterday I attended ‘The Marketing Meetup – How to effectively use AI to save your time’ webinar featuring Joe Glover, co-founder of The Marketing Meetup, and Billy Jones, VP marketing at Hootsuite.

This engaging session delved deep into the current state of Artificial Intelligence (AI) and how marketers can leverage it to their advantage.

Here’s a summary of the top tips…

Embracing the potential of AI

Experimentation is key: The discussion commenced with an introduction to AI, emphasising the importance of experimentation. AI, once a daunting concept, has now become a valuable tool for marketers.

Efficiency and creativity: According to Billy Jones, integrating AI into workflows enhances efficiency and creativity. It eliminates the time-consuming task of generating ideas, making content creation faster and more accessible.

Accelerating creativity: Particularly, non-visual creators benefit significantly, with AI bridging the gap and accelerating the creative process

Strategic integration of AI in marketing

Strategic research and segmentation: The panellists highlighted strategic areas where AI can revolutionise marketing. Strategic research and segmentation emerged as crucial aspects. AI functions as an assistant, swiftly compiling vast amounts of data into actionable insights.

Natural and informal inquiries: Moreover, AI facilitates natural and informal questions, transforming the way marketers interact with information. ChatGPT, a leading AI application, stood out among the recommended tools, especially when used in tandem with human creativity. Other mentions included.

Mitigating risks and ensuring data security

Prompt specificity and biases: Challenges such as prompting specificity and biases within AI responses were discussed. The importance of carefully formulating prompts and acknowledging biases within AI responses was stressed.

Data security: The question “Do you have to be careful when putting private information on AI applications? Where will my data be stored?” was asked by me, Olivia. Data security remains a paramount concern. Users were advised to choose applications with closed data sets and exercise caution when dealing with sensitive information. Whatever you put in is fed into that algorithm and is now public.

Human-AI synergy

Creative intuition: A critical takeaway from the discussion was the synergy between human creativity and AI capabilities. While AI excels at generating content and enhancing images, it lacks the creative intuition unique to humans.

Human input: AI, as noted by the experts, can refine and edit existing concepts but cannot generate truly groundbreaking, attention-grabbing ideas. Human input remains invaluable in sparking the unexpected brilliance that captivates audiences. Billy Jones said: “AI will only spit out things that have ever existed and have existed before.”

The future of marketing: A harmonious blend

Collaborative nature: The future of marketing lies in a harmonious blend of human creativity and AI’s processing power. AI can undoubtedly streamline processes, offer data-driven insights, and revolutionise content creation.

Augmenting human ingenuity: However, it is the human touch that infuses campaigns with authenticity, emotion, and innovative thinking. As marketers, embracing AI as a tool rather than a replacement is the key to unlocking unparalleled success in this digital age.

The ‘How to effectively use AI to save your time’ webinar highlighted the vast potential of AI.

In my opinion, AI is not just a technological marvel, but a catalyst for innovation. It doesn’t replace human creativity; instead, it amplifies our potential. As marketers, we must embrace this technology with open arms, understanding its strengths and limitations. Through this collaboration between human intellect and artificial intelligence, we pave the way for a future where creativity knows no bounds and efficiency becomes the norm.

As I marvel at the insights presented in this blog post, it’s both amusing and awe-inspiring to acknowledge that this piece is (partially!) the product of AI ingenuity.

Yes, you read that right – this post was sprinkled with my creativity, accuracy, clarity and editing magic, but at its core, it’s a brainchild of artificial intelligence, serving as a testament to the remarkable capabilities of AI. But only when paired with an expert human named Olivia.

Insights & Trends

QSRs – is a lack of local relevance stunting your growth?

June 2026

By Rachel Taylor, managing director, William Murray

I had a great day at the QSR Redcat Media and Awards Conference on 22 June 2026, listening to operators, brands and suppliers unpack the future of growth. 

More data. More tech. More channels. More pressure on margins. 

But walking away, one thought stuck with me:   

Most QSR brands aren’t struggling to grow; they’re struggling to matter where it counts. 

Growth in this sector rarely unravels in strategy decks or boardroom discussions. More often, it is won or lost site by site, in local communities and on local high streets. 

Customers clustered in their differing localities don’t experience “the brand” in the abstract. They experience that single location, in a specific moment, in the context of their everyday lives. And that moment is far more fragile than many assume. 

If the experience feels too generic, inconsistent or disconnected, the decision is simple: customers will be indifferent.  And no one wants that. 

So how do you win? 

Look at how the high street is shifting and being redefined. It’s no longer just a place of convenience. It’s evolved to be something more social, more experiential and more community-driven – a space of connection, routine and identity: 

  • where people go to break up their day 
  • where older audiences seek a sense of connection over something simple such as a coffee and a slice of cake 
  • where date nights, small celebrations and everyday rituals play out 
  • where younger consumers spend time, choosing brands that say something about who they are because it’s social currency. 

This all points to the evolving role QSR brands need to play. The question has moved beyond: “How do we drive footfall?” It’s now: “How do we earn a place in people’s lives locally?” 

Are franchisees the most underutilised growth lever? 

Many QSR brands are stronger than ever centrally – with sharper positioning to more sophisticated channels.  But that strength doesn’t always translate consistently at a local level. 

This is where the franchisee comes in. 

They sit closer to what’s actually happening in local markets than any central team ever can. They see the nuances: how footfall shifts, how local competitors behave, what resonates culturally, customer profile types and what falls flat. 

That’s the missed opportunity when it comes to your comms programme.  

When franchisees are properly engaged and contribute to their localised comms plan, believe in it and are equipped to bring it to life, the difference is tangible. A QSR branch becomes embedded within its community, teams operate with more confidence and customers respond differently 

Why community comms is the growth boost needed 

This is where communications plays a far more important role in unlocking growth than it’s usually given credit for. 

Getting under the skin of each community to shape bespoke campaigns that capture attention and win mindshare makes a huge difference in a fiercely competitive market.   

Locally relevant comms strategies should not be viewed as a quick customised bolt-on task.  They are a growth strategy because no two locations behave the same or expect the same things. No single playbook can account for every local nuance. 

In today’s market, local relevance is the strategy. 

 

Want to hear more? 

If you’re looking at how your brand performs site by site and where the gaps are between strategy and reality, it’s worth a conversation. 

At William Murray PR & Marketing, we help QSR brands close that gap, building communications strategies that actually drive behaviour, consistency and growth on the ground.