Insights & Trends

Harnessing the power of AI: the future of marketing

October 2023

In the ever-evolving landscape of marketing, staying ahead of the curve is paramount. Yesterday I attended ‘The Marketing Meetup – How to effectively use AI to save your time’ webinar featuring Joe Glover, co-founder of The Marketing Meetup, and Billy Jones, VP marketing at Hootsuite.

This engaging session delved deep into the current state of Artificial Intelligence (AI) and how marketers can leverage it to their advantage.

Here’s a summary of the top tips…

Embracing the potential of AI

Experimentation is key: The discussion commenced with an introduction to AI, emphasising the importance of experimentation. AI, once a daunting concept, has now become a valuable tool for marketers.

Efficiency and creativity: According to Billy Jones, integrating AI into workflows enhances efficiency and creativity. It eliminates the time-consuming task of generating ideas, making content creation faster and more accessible.

Accelerating creativity: Particularly, non-visual creators benefit significantly, with AI bridging the gap and accelerating the creative process

Strategic integration of AI in marketing

Strategic research and segmentation: The panellists highlighted strategic areas where AI can revolutionise marketing. Strategic research and segmentation emerged as crucial aspects. AI functions as an assistant, swiftly compiling vast amounts of data into actionable insights.

Natural and informal inquiries: Moreover, AI facilitates natural and informal questions, transforming the way marketers interact with information. ChatGPT, a leading AI application, stood out among the recommended tools, especially when used in tandem with human creativity. Other mentions included.

Mitigating risks and ensuring data security

Prompt specificity and biases: Challenges such as prompting specificity and biases within AI responses were discussed. The importance of carefully formulating prompts and acknowledging biases within AI responses was stressed.

Data security: The question “Do you have to be careful when putting private information on AI applications? Where will my data be stored?” was asked by me, Olivia. Data security remains a paramount concern. Users were advised to choose applications with closed data sets and exercise caution when dealing with sensitive information. Whatever you put in is fed into that algorithm and is now public.

Human-AI synergy

Creative intuition: A critical takeaway from the discussion was the synergy between human creativity and AI capabilities. While AI excels at generating content and enhancing images, it lacks the creative intuition unique to humans.

Human input: AI, as noted by the experts, can refine and edit existing concepts but cannot generate truly groundbreaking, attention-grabbing ideas. Human input remains invaluable in sparking the unexpected brilliance that captivates audiences. Billy Jones said: “AI will only spit out things that have ever existed and have existed before.”

The future of marketing: A harmonious blend

Collaborative nature: The future of marketing lies in a harmonious blend of human creativity and AI’s processing power. AI can undoubtedly streamline processes, offer data-driven insights, and revolutionise content creation.

Augmenting human ingenuity: However, it is the human touch that infuses campaigns with authenticity, emotion, and innovative thinking. As marketers, embracing AI as a tool rather than a replacement is the key to unlocking unparalleled success in this digital age.

The ‘How to effectively use AI to save your time’ webinar highlighted the vast potential of AI.

In my opinion, AI is not just a technological marvel, but a catalyst for innovation. It doesn’t replace human creativity; instead, it amplifies our potential. As marketers, we must embrace this technology with open arms, understanding its strengths and limitations. Through this collaboration between human intellect and artificial intelligence, we pave the way for a future where creativity knows no bounds and efficiency becomes the norm.

As I marvel at the insights presented in this blog post, it’s both amusing and awe-inspiring to acknowledge that this piece is (partially!) the product of AI ingenuity.

Yes, you read that right – this post was sprinkled with my creativity, accuracy, clarity and editing magic, but at its core, it’s a brainchild of artificial intelligence, serving as a testament to the remarkable capabilities of AI. But only when paired with an expert human named Olivia.

Insights & Trends

GLP-1s in away from home: IGD’s 2026 predictions

January 2026

By Shannon Goldsmith, senior insight analyst, IGD

The GLP-1 landscape continues to evolve rapidly. Growing attention and acceptance saw the proportion of people who have personally used the weight loss drugs grow by 1.1pp from June to September last year.

Our early research into the impact of GLP-1s has explored how users are changing their consumption behaviours both in and out of home. As we enter the new year, what could be the impact on the future of the away from home market?

How often and how much consumers eat out will dip

Almost a third of GLP-1 users say they are visiting restaurants less since they started taking the drugs, rising to 43% for fast food restaurants.  When they do choose to eat out, users are often opting for healthier dishes or smaller portions.

Eating out less often and eating less per occasion are worrying prospects for away from home operators. However, we have already seen operators start to cater for this dietary change, for example [US-based] Cuba Libre’s “GLP-Wonderful” menu of dishes which are high in protein and fibre and low in fat. While this menu has required additional development time in working with a certified obesity expert, there are opportunities within existing menus as a quick way to meet these new needs, for example smaller portions of existing dishes or making more of small plates and sharing dishes.

2026 prediction: Operators will react to lower footfall and spend with targeted menus. Nutritionist-approved dishes will likely start in higher-end restaurants, while quick service restaurants will stick to the common shortcuts that consumers are familiar with, like ‘high protein’ or ‘good for gut health’ and add these to menus as customisable options.

New food preferences will shape food trends

Food preferences are evolving among GLP-1 users, with a noticeable shift away from fatty, sweet, or creamy foods toward more savoury, hot, and crunchy options. Due to the significant reduction in calorie intake, there is an increased emphasis on food’s functionality, with individuals seeking to maximise nutritional value in smaller portions.

As more consumers begin using weight loss drugs, restaurant operators will need to consider these changing preferences when developing future menus. When people dine out in groups, it’s often the person with specific dietary requirements who reviews the menu beforehand to ensure their needs will be met. This individual can influence where the group decides to eat. As a result, offering options that appeal to GLP-1 users can affect the overall group’s choice of restaurant.

Retailers have already kicked off 2026 with innovative product launches aimed at GLP-1 users, covering both food-to-go and meal solutions, providing strong competition for out of home dining.

2026 prediction: It is unlikely that hospitality venues will introduce major menu changes aimed specifically at GLP-1 users in the near future. While we do not anticipate dedicated GLP-1 menus, we do expect to see more targeted dishes gradually appearing on menus, catering to both users and non-users.

Where consumers choose to go will be based on more than the food and drink on offer

Food-led sectors (restaurants, QSRs) are not the only sectors affected by lower visit frequencies. GLP-1 users also claim to be visiting pubs and bars less and ordering fewer drinks when they do. In part, this is being driven by a wider shift away from alcohol consumption for general health and wellness reasons. However, it has been reported that GLP-1s dampen the desire for alcohol, this alongside the high calorie count means that alcoholic drinks are less likely to fit into these consumers’ lifestyles.

Overall, consumers are placing less focus on food and drinks when going out, so operators must find new ways to encourage visits. Venues that have already introduced competitive socialising options are ahead, offering people opportunities to connect outside their homes without making food and drink the main attraction. For example, Market Halls’ Oxford Street site has been rebranded as ‘Games Hall’, adding pool tables, virtual darts, and shuffleboard alongside food vendors and bars. Places like this are likely to become popular spots for both GLP-1 users and non-users, as they offer a relaxed environment to socialise and cater to a variety of needs.

2026 prediction: The leisure sector will benefit as consumers free up their disposable income to spend in other areas, for example cinemas, gyms and competitive socialising venues. More traditional food and drink -led operators will look to incorporate more leisure elements and concepts where possible to appeal to these evolving consumer preferences.

Next steps for the away from home market

This landscape is rapidly changing. Growing uptake of the medications will mean new learnings and insights. This can pose a threat to the away from home market, with penetration, frequency and spend all being impacted. However, while growing, GLP-1 users do still represent a small proportion of the overall population, so while adaptations will need to be made to appeal to users and retain as many visits as possible, operators shouldn’t lose sight of the rest of the audience.

Keep up to date with all of IGD’s GLP-1 research here.

Insights & Trends

Food for thought – a review of foodie trends, campaigns and headlines in 2025

December 2025

By Lucy Britner, senior content consultant, William Murray

2025 will forever be the year of the strawberries and creme sandwich. A viral sensation from M&S, the sandwich was more popular on LinkedIn than a ChatGPT rant. And it didn’t take long for others to jump on the sweet sandwich trend – Tesco followed with a Birthday Cake sandwich, which even garnered a review in The Guardian.

The rise and rise of GLP-1 weight loss drugs has also dominated the headlines this year, with millions of consumers looking to the likes of Wegovy or Mounjaro to lose weight. The impact is being felt, with smaller portions becoming more prevalent. We expect this trend to continue into 2026 – and form part of a more nuanced debate, as new studies and habits emerge.

The November Budget was, of course, big news – and another hammer blow for the industry. As Kate Nicholls, chair of UKHospitality, put it: “Wage rises, holiday taxes and monumental increases in rateable values have put even further pressure on hospitality businesses, as a result of this Budget.” You can see what our finance director had to say about it, here.

In technology, the biggest story had to be the cyber attack on Marks & Spencer, no doubt leading businesses across retail and foodservice to look more closely at their own cyber security measures. A key consideration for anyone exploring crisis management.

In QSRs, healthy fast food chain Leon hit the headlines after the business was reacquired by its co-founder, John Vincent. There’s restructuring work going on at the moment, with the closure of unprofitable outlets and the prospect of more openings, once the ship is back on course.

Towards the end of the year, celebrity chef Jamie Oliver announced plans to relaunch Jamie’s Italian, six years after it disappeared from the high street. As fashion trends continue to work their way from the 90s and into noughties nostalgia, can we expect more brand revivals from the early 2000s?

Several campaigns also captured attention this year, particularly in the fast food world. Burger King’s Wagyu campaign was a stand-out, as was a Happy Meal campaign from McDonald’s, which struck a more serious note. In November, McDonald’s launched it first-ever blank Happy Meal box, encouraging kids to draw how they feel. The move followed research that found that 42% of kids struggle to talk to adults about how they feel, but 73% find it easier to talk about feelings when drawing.