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Peer-to-peer communication: Dealing with video and multiple content channels

February 2021

“The pandemic has caused a digital revolution, moving the industry forward about five years. ”


As some forms of media disappear, others thrive. The explosion of platforms such as Instagram Live, YouTube and TikTok means we are faced with an overwhelming amount of videos, webinars and podcasts.

And this year we’ve all become more accustomed to online and the use of video (and making sure our above the desk image is Zoom or Teams ready!) – this isn’t going to change. From massive virtual events to 30-second how-to videos, our world has become more virtual and more visible.

How to win with so many content channels

It’s time to think about your visual brand as a business leader and as a business. We are working at several levels including advising chefs on the kit they need to easily and cost effectively run simple video demos, through to running webinars and on to creating that winning mix of live and pre-recorded content to run online events.

Video isn’t going anywhere in 2021 and we need to be fluid in our communications. The medium opens up the floor to all kinds of content – and all kinds of content creators. And it’s not just video – to win in a more competitive marketing environment will take a strong content strategy. Using webinars, videos, blogs and podcasts to your advantage will be crucial to successfully getting your messages across.

Marc Convey, managing director of partner agency 23 Digital, says:

“The pandemic has caused a digital revolution, moving the industry forward about five years. The use and power of video will continue to evolve in 2021 with a growing integration of animation and augmented reality. This evolution will impact the way all companies communicate internally and externally and transform how events are run and delivered. We’ve gone from live events to only virtual events, but the key moving forward will be the hybrid event approach mixing live and pre-recorded content with animation and AR.”

For more insight and help planning your marketing, check out our Marketing Roadmap for 2021.

It’s a short, sharp piece using our knowledge and expertise to help marketing teams plan for the year ahead. From nailing down the commercial value of activity to deciding which media channels to use.

If you want to chat through any of the points in the piece, or need any help with your PR or marketing, please get in touch.

 

Insights & Trends

The $367 million stat that stopped me in my tracks

April 2026

By Rachel Taylor, managing director 

Did you know that in a single week, high quality CEO thought leadership can drive an average of $367 million in shareholder value? 

Me neither. But according to this article by Axois, the American news website and media company, real money and real momentum is there for the taking – if you do it well. 

Why this stat matters to me as a comms specialist (and why it should matter to you, too) 

Thought leadership is more than just op-eds and LinkedIn posts. It’s a strategic lever to fuel business growth.  

When a leader says something clear, useful and human, it changes how customers, investors, partners and employees behave. That ripple turns into meetings, sales, deals, hires, and yes, market value. 

What good thought leadership actually looks like: 

  • A sharp point of view. Not safe. Not vague. Something people can repeat. 
  • Plain language. No jargon. Real sentences that sound like a human. 
  • A useful takeaway. People should leave knowing what to do next. 
  • Perfect timing. The same idea can flop or fly depending on when and where it lands. 

How we help leaders turn thoughts and ideas into business impact 

We treat thought leadership as a strategic engine that delivers real commercial results. We advise and guide, prototype, test and measure.  

Here’s the short version of how we do it: 

  • Find the signal. We dig until we find the gold – that one idea that only you, or your CEO, can own. 
  • Make it sing. We shape that idea into a crisp, repeatable message that energises and inspires your stakeholders.  
  • Launch it smart. We create targeted amplification strategies that demand attention and reach all the right audience groups with laser-like precision. 
  • Measure the right things. We’re not about vanity metrics here at William Murray.  Quality, sentiment, inbound conversations, sales leads and business signals matter to us. 

Let’s make your voice heard

If you want your ideas – or your leader’s ideas – to open doors, change minds, influence customers and drive business growth, we can help you find the signal and make the market listen.  

No fluff.  

Just ideas that move people – and numbers. 

 

Insights & Trends

Arena Networking Navigator is back for 2026

January 2026

We know first-hand that careers in foodservice and hospitality are built on relationships. That’s why we’re proud to be returning for a second year as partners of the Arena Networking Navigator Programme 2026, alongside Arena and Performance Works International. 

Following a successful inaugural year, the programme is back with renewed momentum and a clear purpose: to continue addressing a recognised skills gap among early-career professionals who have not always had access to the in-person networking experiences that are so vital to long-term success in our industry. As the way we work evolves, the ability to form meaningful, career-defining connections remains a critical skill – and one that doesn’t always come naturally. 

Launching in February 2026, the six-session hybrid programme once again blends expert-led online learning with high-impact, face-to-face experiences at two flagship Arena events. The structure is designed to build confidence step by step, ensuring delegates can put theory into practice in real-world industry settings. 

The programme begins with the fundamentals: understanding why networking matters, what makes a strong first impression and how to become a more effective, authentic networker. Delegates then focus on refining their elevator pitch, learning how to break the ice, prepare for events and adapt their approach for in-person and online environments. 

A core strength of the Networking Navigator is the opportunity to practise these skills live. The Arena Futures Live Event provides a supportive space for delegates to connect with peers and industry leaders, while Networking 101 sessions tackle practical challenges such as entering and exiting conversations, steering discussions with confidence, following up effectively and approaching new contacts. 

Preparation for one of Arena’s most prestigious events is another key milestone. Delegates will set clear objectives, rehearse introductions and receive practical guidance ahead of the Arena Savoy Lecture at The Savoy, London. The programme concludes with a graduation ceremony at the Savoy Lecture itself, where participants are invited on stage to receive their certificates. 

Our own Olivia Charles was one of the successful 2025 cohort. Here’s what she had to say about it: “Before joining the Networking Navigator programme, networking felt daunting. The course pushed me outside my comfort zone and helped me realise that most people feel exactly the same. We are all simply there to connect. It shifted my mindset, strengthened my confidence and gave me practical tools to approach people, hold meaningful conversations and navigate interactions with ease. It has been a genuinely valuable experience for both my personal and professional development.”

Priced at £950 + VAT, including attendance at both Arena Futures and the Arena Savoy Lecture, the Arena Networking Navigator Programme is a powerful investment in future industry leaders. 

Head to area.org.uk for details.