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The new challenge: FDIN ‘Global Trends’ conference highlights

August 2018

 

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“Ethics are leading the way in driving consumer behaviour.”


Earlier in the summer, we were at the FDIN ‘Global Trends’ Conference. An exceptional setting, exciting speed-networking and expert speakers made it an event to remember. Here are some of our highlights.

A plate of sustainability, with a side of ethics 

Snact co-founder Michael Minch-Dixon discussed one of the biggest topics in food and drink today: sustainability and the environment.

Vegetarian and vegan approaches to food aren’t simply fads. They are both very much here to stay. But more than ever, being veggie or vegan is less about the food you’re eating, and more about the environmental issues you’re preventing. Ethics are leading the way in driving consumer behaviour.

Michael flagged water scarcity as the ‘next palm oil’: a global epidemic that will affect food production, agriculture and ultimately, survival. So, a pretty big deal.

Keep an eye out for brands becoming ‘water neutral’ – it may well become the ‘next big ethical credential’. The brand that can’t make that claim may end up suffering because of it.

The ‘average shopper’ is no more 

Variety is the spice of life. It’s also a spice that’s killed the concept of the average shopper according to David Jago, trends & innovation director at Mintel. Curiosity, broadened tastes and greater choice mean that now more than ever, no two shopping baskets are the same.

Today’s ever curious shopper has triggered a whole lot of product development. David said that a whopping 250,000 new products come to market every single year. NPD in the food and drink space has grown 20% in four years, largely caused by the rise of the flexitarian.

Veggie snacks and alternative dairy products are stealing share from traditional brands. And everyone’s favourite hipster stereotype (and still the coolest new kid on the coffee scene), cold brew coffee, is expected to sit at the forefront of upcoming NPD.

Pack it up, pack it in, let plastic-free begin 

Philip Chadwick, editor at Packaging News, named Theresa May and David Attenborough the “two most influential people in packaging today”. After the (not-so) genius of the subtitle above, I hope I’m now at least third on the list.

Philip discussed the resurgence of metal and glass as standard packaging options. Not only are the two simpler to recycle that plastic, they provide a more premium feel. The fight against plastic looks set to continue, with ‘plastic free’ in-line to become a ‘trust marque’ in years, if not months.

Despite this, there’s a blunt reality in the world of recycling. Philip explained how the UK doesn’t have a commercially viable or practical infrastructure to recycle all the products that end up ‘mixed together’. Consumers still need greater education on what, when and how products should be recycled. Everyone knows they should, but the practical advice on how to do it is still lacking. Brands that can lead the way in education may lead the way in customer trust and loyalty.

Nothing beats something new

Gü Puds international sales director, Simon Bullen, was on hand to talk about the nuances / Güances (sorry) of NPD.

Simon has seen great success at Jordan’s, Twinings and Gü, with each brand always looking to drive NPD around localised tastes. He explained that too many companies try to run before they can walk. Focus on the tastes in your domestic market before even thinking about going global. As he put it, until you’ve faced the challenges that can arise on your own backyard, you’re not ready for those that appear on someone else’s.

All the speakers covered different themes and topics, but one message stood out. Nothing beats something new. Whether it’s a new approach to recycling education; a new strategy to appeal to the domestic market; the newest must-have ethical credential; or one of the 250,000 new products everyone enjoys each year.

New is always exciting, but it always comes with challenges. How many of those 250,000 products will survive into next year? Will cold brew stand the test of time, or be taken over by the next big thing? Will any investment into glass and metal packaging be redundant as plastic recycling technologies improve?

That’s the problem with new, you never know what will happen. It’s a challenge, but one thing’s for sure – it’s always an exciting one.

 

Insights & Trends

QSRs – is a lack of local relevance stunting your growth?

June 2026

By Rachel Taylor, managing director, William Murray

I had a great day at the QSR Redcat Media and Awards Conference on 22 June 2026, listening to operators, brands and suppliers unpack the future of growth. 

More data. More tech. More channels. More pressure on margins. 

But walking away, one thought stuck with me:   

Most QSR brands aren’t struggling to grow; they’re struggling to matter where it counts. 

Growth in this sector rarely unravels in strategy decks or boardroom discussions. More often, it is won or lost site by site, in local communities and on local high streets. 

Customers clustered in their differing localities don’t experience “the brand” in the abstract. They experience that single location, in a specific moment, in the context of their everyday lives. And that moment is far more fragile than many assume. 

If the experience feels too generic, inconsistent or disconnected, the decision is simple: customers will be indifferent.  And no one wants that. 

So how do you win? 

Look at how the high street is shifting and being redefined. It’s no longer just a place of convenience. It’s evolved to be something more social, more experiential and more community-driven – a space of connection, routine and identity: 

  • where people go to break up their day 
  • where older audiences seek a sense of connection over something simple such as a coffee and a slice of cake 
  • where date nights, small celebrations and everyday rituals play out 
  • where younger consumers spend time, choosing brands that say something about who they are because it’s social currency. 

This all points to the evolving role QSR brands need to play. The question has moved beyond: “How do we drive footfall?” It’s now: “How do we earn a place in people’s lives locally?” 

Are franchisees the most underutilised growth lever? 

Many QSR brands are stronger than ever centrally – with sharper positioning to more sophisticated channels.  But that strength doesn’t always translate consistently at a local level. 

This is where the franchisee comes in. 

They sit closer to what’s actually happening in local markets than any central team ever can. They see the nuances: how footfall shifts, how local competitors behave, what resonates culturally, customer profile types and what falls flat. 

That’s the missed opportunity when it comes to your comms programme.  

When franchisees are properly engaged and contribute to their localised comms plan, believe in it and are equipped to bring it to life, the difference is tangible. A QSR branch becomes embedded within its community, teams operate with more confidence and customers respond differently 

Why community comms is the growth boost needed 

This is where communications plays a far more important role in unlocking growth than it’s usually given credit for. 

Getting under the skin of each community to shape bespoke campaigns that capture attention and win mindshare makes a huge difference in a fiercely competitive market.   

Locally relevant comms strategies should not be viewed as a quick customised bolt-on task.  They are a growth strategy because no two locations behave the same or expect the same things. No single playbook can account for every local nuance. 

In today’s market, local relevance is the strategy. 

 

Want to hear more? 

If you’re looking at how your brand performs site by site and where the gaps are between strategy and reality, it’s worth a conversation. 

At William Murray PR & Marketing, we help QSR brands close that gap, building communications strategies that actually drive behaviour, consistency and growth on the ground.