Insights & Trends

The Ozempic effect: How weight-loss drugs are reshaping hospitality, food and beyond

August 2025

By Lucy Britner

The quiet exchange of indigestion tablets after a half-eaten lunch has become a familiar scene, as the rise of GLP‑1 weight‑loss drugs continues. On the face of it, they are a silver bullet for anyone who has ever struggled to lose weight, even with common side effects such as indigestion, nausea and heartburn.

Their transformative wave is being felt across hospitality, retail and wellness as they redefine what and how much people eat. There’s also a whole industry growing around them, as entrepreneurs look to support usage with new dishes, products, apps, training regimes and cosmetic solutions.

What are the implications of GLP-1s for hospitality and beyond, and what does the future hold?

Smaller plates, leaner menus

For restaurants, the shift is tangible. Chef Heston Blumenthal recently warned that appetite suppression from drugs like Wegovy and Mounjaro is making diners want smaller portions. This isn’t great news for an industry already under tremendous pressure.

But there could be an opportunity. In the drinks world, the mantra “less, but better” has been used for years to encourage drinkers to savour quality over quantity. Could even smaller, even more luxurious plates encourage diners to treat themselves in a restaurant setting? Or perhaps users will save themselves for a dining out occasion?

At the mainstream end of the market, food-to-go chain Greggs has been linked to the need to adapt in the wake of GLP-1s. As part of its most recent interim results, the sausage roll titan said it would be expanding its snacking range to focus “on the trend to smaller portions and higher protein”. CEO Roisin Currie was quoted in The Telegraph as saying: “If anyone is on a GLP-1, we know they still need to eat, but what they need to eat starts to change and the portions that they start to eat are changing.”

For those operators well-versed in adding calorie counts to menus or creating dishes to suit different dietary requirements, GLP-1-friendly menus could be more of an evolution than a revolution.

Restricted eating

The danger with restricted eating is that consumers could be missing out on certain nourishment. This is an opportunity for food companies to step in and release NPD that can fill the space. There are already examples Stateside, and in 2024, Nestlé launched Vital Pursuit. According to the press release, “the products are high in protein, a good source of fibre, contain essential nutrients, and they are portion-aligned to a weight loss medication user’s appetite”. We can expect to see a wave of innovation this side of the pond as usage becomes more widespread. And pack size will have to be a consideration as people will not shop for food they will end up throwing away.

Support services

Besides what’s on the plate, GLP-1 use will lead to the emergence of a broader ecosystem. In an effort to keep up with nutrients and vitamins, we will see more supplements tailored to those taking weight loss drugs. And studies have shown GLP-1 use to be linked with reduced alcohol intake. Therefore, the rise in demand for functional, alcohol-free cocktails, non‑alcoholic options, and wellness drinks could accelerate.

Elsewhere, more wellness and monitoring apps will grow as users look to track medication, nutrition, and side effects. Communities could also help users navigate body identity shifts, as well as seek peer support. A recent headline in The Times reads: “NHS will pay diet apps who help to slim patients with weight-loss drugs.”

In the cosmetics and beauty sector, we will see more practitioners focus on so-called “Ozempic face”, and excess skin issues, with targeted aesthetic treatments and more specialists in post‑loss body contouring. Personal trainers, too, will tailor workouts to preserve muscle, help manage loose skin, and support healthy transitions.

At the same time, rent‑a‑wardrobe, clothes‑swap platforms, and flexible sizing solutions could help users adapt to rapidly shifting body shapes.

GLP‑1 drugs are undoubtedly gamechangers. For companies that pivot quickly, creating protein‑rich mini‑menus, flexible clothing solutions, low‑alcohol beverages, and supportive wellness services, the opportunity is there.

But innovation must be human-centric. If users cycle on and off the drugs, due to cost, availability, or side effects, the yo‑yo effect of losing and gaining weight may impose greater physical and emotional stress in the long term. Businesses need to balance opportunity with empathy.

Insights & Trends

QSRs – is a lack of local relevance stunting your growth?

June 2026

By Rachel Taylor, managing director, William Murray

I had a great day at the QSR Redcat Media and Awards Conference on 22 June 2026, listening to operators, brands and suppliers unpack the future of growth. 

More data. More tech. More channels. More pressure on margins. 

But walking away, one thought stuck with me:   

Most QSR brands aren’t struggling to grow; they’re struggling to matter where it counts. 

Growth in this sector rarely unravels in strategy decks or boardroom discussions. More often, it is won or lost site by site, in local communities and on local high streets. 

Customers clustered in their differing localities don’t experience “the brand” in the abstract. They experience that single location, in a specific moment, in the context of their everyday lives. And that moment is far more fragile than many assume. 

If the experience feels too generic, inconsistent or disconnected, the decision is simple: customers will be indifferent.  And no one wants that. 

So how do you win? 

Look at how the high street is shifting and being redefined. It’s no longer just a place of convenience. It’s evolved to be something more social, more experiential and more community-driven – a space of connection, routine and identity: 

  • where people go to break up their day 
  • where older audiences seek a sense of connection over something simple such as a coffee and a slice of cake 
  • where date nights, small celebrations and everyday rituals play out 
  • where younger consumers spend time, choosing brands that say something about who they are because it’s social currency. 

This all points to the evolving role QSR brands need to play. The question has moved beyond: “How do we drive footfall?” It’s now: “How do we earn a place in people’s lives locally?” 

Are franchisees the most underutilised growth lever? 

Many QSR brands are stronger than ever centrally – with sharper positioning to more sophisticated channels.  But that strength doesn’t always translate consistently at a local level. 

This is where the franchisee comes in. 

They sit closer to what’s actually happening in local markets than any central team ever can. They see the nuances: how footfall shifts, how local competitors behave, what resonates culturally, customer profile types and what falls flat. 

That’s the missed opportunity when it comes to your comms programme.  

When franchisees are properly engaged and contribute to their localised comms plan, believe in it and are equipped to bring it to life, the difference is tangible. A QSR branch becomes embedded within its community, teams operate with more confidence and customers respond differently 

Why community comms is the growth boost needed 

This is where communications plays a far more important role in unlocking growth than it’s usually given credit for. 

Getting under the skin of each community to shape bespoke campaigns that capture attention and win mindshare makes a huge difference in a fiercely competitive market.   

Locally relevant comms strategies should not be viewed as a quick customised bolt-on task.  They are a growth strategy because no two locations behave the same or expect the same things. No single playbook can account for every local nuance. 

In today’s market, local relevance is the strategy. 

 

Want to hear more? 

If you’re looking at how your brand performs site by site and where the gaps are between strategy and reality, it’s worth a conversation. 

At William Murray PR & Marketing, we help QSR brands close that gap, building communications strategies that actually drive behaviour, consistency and growth on the ground.