Simon Stenning leading The Future of Foodservice: The 2030 Vision seminar at HRC 2024

Events

A look to 2030: a vision for the foodservice market

April 2024

Account executive Eider took a seat at HRC and traveled with Simon Stenning, the founder of Future Foodservice, to the year 2030 as he looked to the future of the industry. Here she shares her key take outs from the seminar –  Future of Foodservice: The 2030 Vision.

Simon highlighted two key trends that caught my attention: Friction-Free and the Pleasure Principle. He picked both of these out as ‘emerging fault lines shaping the UK hospitality landscape and determining foodservice fortunes’.

To understand better these fault lines, first he set out some context about the changing behavior of the generations. GenZ and Millennials will become the main part of the workforce, whereas GenX and the Baby Boomers will become the main generations to enjoy leisure and retirement as they remain younger and healthier for longer.

Simon said the implications of generation changes could present positive drivers towards growth for foodservice in the UK.

Friction-Free

Simon defined friction-free as streamlining and simplifying the entire process of food and drink consumption.

Technology will help consumers have a Friction-Free experience in the foodservice sector with apps, just walk-out stores, self-serve bars, and self-serve kiosks. Not only that, but we may see a trend towards consumers getting whatever they want, wherever, and whenever with their devices. These advancements will support the desire to have more free time and get a better work/life balance.

I’m looking forward to seeing more tailored offers – especially if technology can help save me time and make life easier.

Pleasure Principle

The Pleasure Principle is all about enjoying time to the max.

Two things stuck out for me here. First, how the Pleasure Principle is creating a new format of cafés that is called “Daytime Restaurants”. These restaurants will be open until 5pm and support the theory of making more enjoyable the daytime for the customer experience.

Also, the fine-dining market will grow as customers crave the “sophisti-casion” – premium, experimental and glamourised experiences. Think underwater restaurants, interactive experiences and sky high dining where the diners are close to the theatre and part of the action.

For me, these type of restaurants elevate the dining experience and give the wow factor (often encouraging me to spend more money.!) As we are willing to enjoy more, restaurants with experiences are the perfect excuse to dine out.

In conclusion, while there are still challenges that the hospitality industry will face, according to Simon’s predictions, these challenges will not stop the growth of the foodservice market in the UK. In fact, these trends could create new opportunities for operators.

Insights & Trends

Trend watch: The fibre opportunity in foodservice comms

January 2026

By Rachel Taylor, managing director, William Murray PR & Marketing

Fibre is becoming the biggest comms opportunity in UK foodservice this year, and one businesses should maximise.

The M&S 2026 Health Trends report highlights fibre’s move into the mainstream: “Fibremaxxing is about strategically ‘maximising’ the fibre in your meals (like swapping white rice for brown or adding chia seeds to your lunchtime salad),” the report suggests.

Consumers are actively ‘fibremaxxing,’ and that creates a clear, timely story for operators and brands.

As a comms specialist I’m watching this because it’s simple to activate and easy to measure. Reformulate for texture and taste, build menu swaps that add clear grams of fibre, and tell the story in plain language.

Do that and you’ll drive trial and repeat visits.

Three quick, practical moves I’d prioritise for a comms strategy:

  1. Make it tangible: Always show grams of fibre per portion and a one‑line benefit.
  2. Lead with flavour: Frame fibre as a taste and texture win, not a compromise.
  3. Share what you doing: Join or lead the ‘fibre’ conversation, using your spokespeople to contribute to trend reports to drive maximum trade media pick‑up on what you are doing – and why.

If your brand can make fibre convenient and craveable, the commercial upside is real, and the comms lift will follow. Have you got the right launch narrative that wins attention ready to go? Can I help?

Insights & Trends

William Murray’s 2025 highlights

December 2025

By Finley Young, intern, William Murray

As 2025 draws to a close, it’s a good moment to reflect. From strengthening our leadership team to creating meaningful industry connections and sharing our perspective on where hospitality is heading, the past 12 months have been an important chapter for William Murray.

One of the standout moments of the year was our partnership with Arena to roll out the Networking Navigator programme. These gatherings brought together rising hospitality talent alongside established industry leaders, creating space for open conversations. The events reinforced William Murray’s role as a trusted industry connector, while giving us the opportunity to engage directly with the next generation shaping hospitality’s future.

Leadership was another key focus this year. In October 2025, we were proud to appoint Rachel Taylor as managing director, bringing decades of brand and agency experience to guide the next phase of William Murray’s growth. At the same time, former managing director Fiona Hamilton moved into a newly-created director of strategic growth role, sharpening our focus on client support and bold, future-facing ideas. Together, these changes strengthened our leadership structure and reaffirmed our commitment to evolving alongside our clients.

2025 also saw our CEO, Anita Murray, share her voice and perspective across leading industry titles. Her Q&A in Fast Food Professional was a particular highlight, offering insight into her career journey, her passion for food and hospitality, and the values that continue to shape William Murray. The piece explored the importance of people and long-term relationships, alongside the role storytelling plays in building meaningful, enduring brands.

Building on that, Anita also wrote for The Caterer, cementing William Murray’s thought leadership credentials by sharing her insight on the key trends set to shape hospitality in 2026. Anita’s deep understanding of the sector aims to help businesses look ahead.

For William Murray, 2025 was a year defined by connection and confidence in where we’re headed next. We’re excited to carry that momentum forward into the year ahead.

Want to know how we can work together in 2026? Get in touch